BenefitsLast updated: 2021-11-23
Powerful and affordable Call Center software solutions.
Powerful and affordable Call Center software solutions.
Outbound calling can be time consuming, and time is money. Therefore, connecting agents to lucrative leads quickly and avoiding bad numbers, full voicemail boxes, and busy signals is essential to both profitability and efficiency.
Revamping your inbound call system is simple with cloud contact center solutions. Using automatic call distribution (ACD) and interactive voice response (IVR), inbound calls are promptly re-routed using an intelligent set of parameters to connect the caller to the appropriate agent.
When a lead responds positively to outbound call center agents and requests a call back, the agent must be able to directly reconnect. That’s where a blended contact center solution comes in, allowing agents to multi-task, answering inbound calls and handling outbound dialing as well.
DialedIn’s comprehensive solution (formerly ChaseData) package includes phone, chat, social media, email, and click-to-call features to allow contact from customer to business to be effortless and managed efficiently.
The Agent client application provides each agent permission-based access to assigned campaigns and leads, and to handle inbound and outbound calls as appropriate to his or her role. Of course, communication is not limited to voice calls, as there’s support for Chat, SMS, e-mail, and other social interaction methods.
The Management Console application allows owners and managers to set up rules and campaigns, load leads, and create and assign agent accounts.
Every call with a customer is an opportunity to deliver superior service or to secure a sale. You need to ensure that agents are properly trained, coached and monitored to succeed. DialedIn (formerly ChaseData) arms Managers and Supervisors with the monitoring and coaching tools they need to better manage their teams.
Regulatory compliance allows you to operate within needed frameworks, and the DialedIn solution (formerly ChaseData) gives you the tools to run your business accordingly.
Effective management is key when it comes to productive call centers, whether it’s training, productivity tracking, employee satisfaction, or campaign metrics. DialedIn reporting and analytics feature (formerly ChaseData) allows you to do all of that and more, assessing each employee’s performance based on data.
Cloud contact center solutions by DialedIn (formerly ChaseData) include integration services, allowing agents to utilize apps such as Salesforce® API, Sugar® CRM, Zoho®, and Oracle®. These apps cooperate with DialedIn’s dialer, allowing agents to work efficiently by utilizing the apps of their choice alongside their active leads to manage workflow and ensure results.