DialedIn (formerly ChaseData) is your one-stop shop. Inbound or outbound, or both, with capabilities that make the most of your time and productivity, this is your call center software that thinks outside the box. Powerful and affordable Call Center software solutions.

Visit the DialedIn main website for information on how DialedIn's Call Center Software, Solutions, and Success Stories apply to you.

Scalable, on demand, and ready to go in hours, DialedIn’s outbound dialer software (formerly ChaseData) is everything you need to make your cold calls hotter. Outbound calling can be time consuming, and time is money. Therefore, connecting agents to lucrative leads quickly and avoiding bad numbers, full voicemail boxes, and busy signals is essential to both profitability and efficiency.

Visit the DialedIn main website to learn more about DialedIn's Predictive Dialer, Preview Dialing, Progressive Dialer, Agentless Dialer, and Skills Based Dialer options.

How you handle inbound calling can make or break a business, since starting with the first ring, you’re on someone else’s time. Revamping your inbound call system is simple with cloud contact center solutions. Using automatic call distribution (ACD) and interactive voice response (IVR), inbound calls are promptly re-routed using an intelligent set of parameters to connect the caller to the appropriate agent.

Visit the DialedIn main website to learn more about DialedIn's Automatic Call Distribution, Caller Responses (IVR), Skill‑Based Call Routing, Robust Inbound Call Routing, and Call Transfers options.

A blended call center is all about enabling your agents to communicate with leads in a streamlined way, whether calls are inbound or outbound.. When a lead responds positively to outbound call center agents and requests a call back, the agent must be able to directly reconnect. That’s where a blended contact center solution comes in, allowing agents to multi-task, answering inbound calls and handling outbound dialing as well.

Visit the DialedIn main website to learn more about DialedIn's Outbound Campaigns, Inbound Campaigns, and Blended Campaigns options.

Centralized productive communication between customer and agent, pushing the interaction toward resolution by choosing the appropriate platform.. DialedIn’s comprehensive solution (formerly ChaseData) package includes phone, chat, social media, email, and click-to-call features to allow contact from customer to business to be effortless and managed efficiently.

Visit the DialedIn main website to learn more about DialedIn's Voice, SMS, and E‑Mail options.

The Agent Client connects via the Internet to the DialedIn system (formerly ChaseData) hosted in resilient, well-managed data centers.. The Agent client application provides each agent permission-based access to assigned campaigns and leads, and to handle inbound and outbound calls as appropriate to his or her role. Of course, communication is not limited to voice calls, as there’s support for Chat, SMS, e-mail, and other social interaction methods.

Visit the DialedIn main website to learn more about DialedIn's Call Handling, Training Mode, and Agent Gamification options.

The DialedIn CCaaS Management Console (formerly ChaseData) is a one-stop for all provisioning, configuration, management, monitoring, and reporting tasks.. The Admin application allows owners and managers to set up rules and campaigns, load leads, and create and assign agent accounts.

Visit the DialedIn main website to learn more about DialedIn's User Management, Campaign Management, Call Flow Rules, and Lead Management options.

Call center quality assurance capabilities to maximize the value of every customer interaction and improve the agent performance. Every call with a customer is an opportunity to deliver superior service or to secure a sale. You need to ensure that agents are properly trained, coached and monitored to succeed. DialedIn (formerly ChaseData) arms Managers and Supervisors with the monitoring and coaching tools they need to better manage their teams.

Visit the DialedIn main website to learn more about DialedIn's Training and Monitoring and Recordings options.

DialedIn CCaaS DialedIn (formerly ChaseData) provides you the options and flexibility for you to implement a workflow that is compliant with relevant regulations. Regulatory compliance allows you to operate within needed frameworks, and the DialedIn solution (formerly ChaseData) gives you the tools to run your business accordingly.

Visit the DialedIn main website to learn more about DialedIn's Do Not Call Lists options.

Successfully balancing the human element with hard data is what draws out the best performance from agents, highlighting strengths and revealing weaknesses. Effective management is key when it comes to productive call centers, whether it’s training, productivity tracking, employee satisfaction, or campaign metrics. DialedIn reporting and analytics feature (formerly ChaseData) allows you to do all of that and more, assessing each employee’s performance based on data.

Visit the DialedIn main website to learn more about DialedIn's Dashboards and Reports options.

Customizing workflow is all about integrating preferred third-party apps, and that’s where app integration comes in. Cloud contact center solutions by DialedIn (formerly ChaseData) include integration services, allowing agents to utilize apps such as Salesforce® API, Sugar® CRM, Zoho®, and Oracle®. These apps cooperate with DialedIn’s dialer, allowing agents to work efficiently by utilizing the apps of their choice alongside their active leads to manage workflow and ensure results.

Visit the DialedIn main website to learn more about DialedIn's CRM integration, DNC.com integration, and APIs options